Privacy Policy

Information We Collect

When you use our website or client portal, TYDAL POOL CO. may collect:

  • Name, phone number, and email

  • Service address and pool details

  • Billing information (processed securely through our payment provider)

  • Service history, invoices, and account activity

Important: TYDAL POOL CO. does not store full credit card or payment details. All payment information is securely handled by our third-party payment processor through our client portal.

Client Portal (Skimmer Platform)

We utilize a secure third-party platform (Skimmer) to manage:

  • Scheduling and service records

  • Invoices and billing

  • Auto-pay enrollment

  • Customer communication

By using the client portal, you acknowledge that:

  • Your account information and service data are stored within this platform

  • Payments are processed through integrated, secure payment systems

  • The platform operates under its own privacy and security policies

Auto-Pay Authorization

By enrolling in auto-pay, you authorize TYDAL POOL CO. to:

  • Charge your selected payment method for recurring services

  • Process payments for approved services, invoices, or agreed-upon work

You may:

  • Update or remove your payment method at any time through the client portal

  • Request cancellation of auto-pay prior to the next billing cycle

How We Use Your Information

We use your information to:

  • Provide and manage pool service

  • Process payments and send invoices

  • Communicate service updates, scheduling, and account notices

  • Improve our operations and customer experience

We do not sell or share your personal information for third-party marketing.

Data Security

We take reasonable measures to protect your information. Sensitive payment data is handled through secure, encrypted third-party systems. While we prioritize security, no system can guarantee complete protection.

Third-Party Services

Our operations rely on trusted third-party providers (including payment processors and service platforms). TYDAL POOL CO. is not responsible for the privacy practices or policies of these providers.

Your Rights

You may request to:

  • Access or update your information

  • Remove stored contact details

  • Opt out of non-essential communications

Contact

TYDAL POOL CO.
3717 E. Thousand Oaks Blvd
Westlake Village, CA 91362
📞 (805) 590-2411

Website & Service Disclaimer

General Information

All information provided on this website is for general informational purposes only and may be updated at any time without notice.

Pricing & Service Scope

Pricing listed on this website is intended as a general range. Final pricing may vary based on:

  • Pool size and condition

  • Equipment type and accessibility

  • Chemical demand and service frequency

All services are subject to on-site evaluation and confirmation.

Payment & Billing

  • Invoices are issued through our client portal

  • Auto-pay clients are billed according to their selected schedule

  • Failure to maintain a valid payment method may result in service interruption

Service Limitations

TYDAL POOL CO. is not responsible for conditions outside of normal service scope, including but not limited to:

  • Pre-existing equipment failure

  • Structural pool issues

  • Water quality issues caused by external factors (weather, debris, misuse, etc.)

No Guarantee of Specific Results

While we maintain high service standards, pool conditions can vary due to environmental and mechanical factors. We do not guarantee specific outcomes beyond the agreed scope of service.

Limitation of Liability

To the fullest extent permitted by law, TYDAL POOL CO. is not liable for any damages arising from the use of this website, client portal, or services provided.

Updates

These policies may be updated at any time. Continued use of our website or services constitutes acceptance of any changes.